1.7-day refund
If a course or company pack is not right for you, write to us within 7 days of purchase and we refund it in full. No long forms.
| Product | Refundable | Notes |
|---|---|---|
| Paid course | Within 7 days | Not after the certificate for that course has been issued |
| Company pack / vault | Within 7 days | Not if most of the pack has already been opened or downloaded |
| Mock drive fee | Until registration closes | After the drive test starts, only if the drive is cancelled by us |
| Accuracy guarantee | As per the guarantee | See the guarantee page |
2.How to ask for a refund
- Write to [email protected] or use the contact form (topic: Payment) from your account email.
- Include your order id or the UPI reference (UTR), and a line on why.
- We reply within 1 working day.
3.When the money arrives
Approved refunds go back to the original payment method within 5–7 working days. Your bank may take a little longer to show it. Access to the refunded product ends when the refund is made.
4.Failed or double payments
If money left your account but the purchase did not unlock, or you were charged twice, write to us with the UTR. We confirm it with the payment partner and either unlock the product or refund the extra amount in full.
5.Cancellation
Purchases on TieEdu are one-time payments, not subscriptions, so there is nothing to cancel and no automatic renewal. If we ever add a subscription, you will be able to cancel it from your account at any time.
Questions about this page? Write to [email protected] or use the contact form.